Refund policy

If you are dissatisfied with a product you have purchased, it can be returned to us providing it is not more than 7 days since you received the goods. You will only receive a refund for packets of coffee that have not been opened. You will be responsible for the costs of returning the goods to us.

If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 7 days of receiving the goods.

Please contact us via email on peter@twcoffeeroastery.co.uk or phone on +44 (0)7809 118 271.