Tunbridge Wells Coffee Roastery Terms and Conditions.

Here at Tunbridge Wells Coffee Roastery ltd we strive on providing you with the freshest quality coffee and excellent service. If you have purchased any of our products, which you are not entirely happy with, please get in touch.

We will endeavour to respond to all queries within 7 working days. If however you are dissatisfied with a product you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for packets of coffee that have not been opened. You will be responsible for the costs of returning the goods to us.

If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 7 days of receiving the goods.

Please contact us via email on [email protected] or phone on 07809118271.

Delivery  

Here at Tunbridge Wells Coffee Roastery we offer a delivery service 6 days a week – Monday to Saturday. Orders in before 2pm  are delivered that same afternoon or following day depending on the size of the order. All orders placed via the website around the UK are dispatched the same day on a 2+ day delivery service, fully tracked.  

Cancellation
If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your purchase. It is important that you notify us as quickly as possible – please email [email protected] or call us on 07809118271. Orders cannot be cancelled once they have been dispatched.

Outside United Kingdom
We do not deliver outside the United Kingdom unless we are contacted prior to an order being placed to agree the shipping charge.

Payment
Payment for all Products through the website must be by credit or debit card. We accept a wide range of cards through World pay including Visa, Mastercard, Maestro &
JCB as well as Amazon & Google Pay.

Orders
To ensure the best quality and freshness of our product, all our coffee is hand roasted each week to order and is dispatched soon after.

The Roastery
All of our coffee is roasted weekly to order at our Roastery in Tunbridge Wells though at this time, the Roastery is not open to the public.

Registered UK business. Company number: 12161501
Address: Tunbridge Wells Coffee Roastery ltd, 64 High Street, Tunbridge Wells, Kent, TN1 1YB.
Email – [email protected]

Telephone : 07809118271